Store front hours: Tuesday - Saturday 10 - 5 PM and Now Open Sunday 10 - 3 PM

Valley Yarn Shipping Rates and Return Policy

Shipping Rates

We ship via Canada Post


  • Shipping is $18 for orders $199.99 and under, before tax
  • Orders of $200 or more, before tax, shipping is FREE


  • Shipping is $22 for orders $249.99 and under
  • Orders of $250 or more, shipping is FREE
  • US orders are responsible for any duties and/or taxes.

International Orders

  • Please contact [email protected] with your shipping address and the items you wish to order for an quote on shipping


There are NO returns on sale/clearance items, books, patterns, soaps, candles, needles and/or other items as necessary. 

For all other returns, items must be in original condition (with original tags) and not used.  Items must be returned within 90 days of purchase and received in the store before store credit will be given.  WE ONLY OFFER STORE CREDIT - NO REFUNDS.  

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  We will not accept returns unless we are contacted prior to the item coming back.

Return shipping charges will not be refunded unless it is our error.

Shipping Times

We try to ship within 48 hours (2 business days).  We often ship much sooner.  You will receive an email with a tracking number once your package is shipped.