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Valley Yarn Shipping Rates and Return Policy

Shipping Rates

We ship via Canada Post

Canada

  • Shipping is $18 for orders $199.99 and under, before tax
  • Orders of $200 or more, before tax, shipping is FREE

USA

  • Shipping is $22 for orders $249.99 and under
  • Orders of $250 or more, shipping is FREE
  • US orders are responsible for any duties and/or taxes.

International Orders

  • Please contact [email protected] with your shipping address and the items you wish to order for an quote on shipping

Returns

There are NO returns on sale items, books, patterns, soaps, candles or needles. 

For all other returns, items must be in original condition and not used.  Items must be returned within 90 days of purchase and received in the store before store credit will be given.  

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  We will not accept returns unless we are contacted prior to the item coming back.

Return shipping charges will not be refunded unless it is our error.

Shipping Times

We try to ship within 48 hours (2 business days).  We often ship much sooner.  You will receive an email with a tracking number once your package is shipped.